Privacy Policy

We request and process personal data that is provided by you in the process of creating an account, using our services, and making transactions on the website. This data is necessary for authorization and access to the various sections of the platform, as well as to ensure the transparency and security of your interaction with our service:

• Account registration on F999: At the account creation stage, users are required to provide basic identification information;
• Voluntary data submission when using the site: Any data you enter on your own while using the platform;
• Public Disclosure: Information you make available in public areas of the site;
• Contacting customer support: Data you provide to resolve any issues and get help.

We collect the following information:

• Username and password;
• Full Name;
• Email address;
• Physical residential address;
• Contact phone number;
• Payment address;
• Identification documents;
• Documents confirming the residential address;
• History of transactions and activity on the platform;
• Site usage preferences to better customize the services;
• Any other information you transmit when interacting with our platform;
• Credit/debit card and other payment information required to complete financial transactions.

This data is used to manage your transactions, ensure quality of service, and protect minors. All personal data remains within the company and is shared with third parties only to the extent described in our Privacy Policy. You can update and change your data by contacting customer service.

We use cookies to keep our website running smoothly and to improve your user experience. Cookies allow us to store your preferences and tailor our site to your needs. Details of our use of cookies and how we manage them are available in our Cookies Policy.

F999 Bangladesh handles your personal information carefully and responsibly. We use your data for specific purposes, such as providing services, fulfilling legal obligations, monitoring the performance of our website, and providing information about marketing offers. We strive for full transparency in how we use data and respect the rights of users in accordance with applicable data protection legislation.

If you discover that any information we hold about you is inaccurate or incomplete, you have the right to request its correction. Any data that cannot be changed through My Account can be corrected upon request. To do so, please contact us by email at info@F999.com. We will process your request promptly, ensuring that your data remains current and accurate.

F999 Bangladesh adheres to strict privacy standards, but in some cases we may share your data with third parties. We disclose personal data only when it is necessary to comply with legal requirements, fulfill our obligations, or provide a high level of service. The following are the instances in which we may share your data:

• Fulfilling legal obligations: Where we are obliged to transfer data to comply with legal or regulatory requirements;
• Compliance with Terms of Use: To ensure compliance with the terms of this policy and other agreements;
• Provision of Services: To provide our products and services, including dealing with software providers and partners working on our behalf;
• Fraud Prevention: If we detect fraud attempts, including game manipulation or financial fraud, we may share data to protect the platform and users;
• Addiction prevention research: Anonymous data may be used for research to prevent gaming addiction;
• Protection of Rights and Security: To protect the rights, property, or safety of our users, the company, or others;
• Obtaining User Consent: If you have given your consent to share your data.

Your information may be stored and processed in countries where we or our affiliates and partners maintain the necessary resources. By using our services, you consent to the possible transfer of data outside your country. When data is transferred outside the EEA, we take reasonable steps to ensure its security, including the use of corporate policies, model contracts, and relevant standards such as Privacy Shield for the US and EU.

All information collected from you is stored on a secure network with password access and encrypted using modern security standards (SSL version 3 with 128-bit encryption). We also ensure that our affiliates, agents, and suppliers use adequate security measures to protect your data.